Return & Refund Policy

Refund and Return Policy

Last Updated: October 2026

Thank you for shopping with solisjewel.

We want every customer to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

Harrigarri is operated by:

Dongguan Fanhuo Trading Co., Ltd.

Business Address:
Room 403, No. 51 Jinzhu Street, Qingxi Town, Dongguan City, Guangdong Province

Customer Support Email:
support@solisjewel.com

Return Eligibility

Customers may request a return within:

30 days after receiving the product

To be eligible for a return:

The product must be unused
The product must be in its original condition
The product must include original packaging when applicable
Proof of purchase must be provided

Due to hygiene and safety considerations, certain beauty and cosmetic products that have been opened, used, or damaged after delivery may not be eligible for return.

How to Request a Return

To request a return, please contact:

support@solisjewel.com

Please include:

Order number
Customer name
Email address used for the order
Reason for return
Photos of the product if applicable

Our customer support team will review your request and provide return instructions if approved.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method.

Please allow several business days for your payment provider to complete the refund transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

Order number
Description of the issue
Photos showing the problem

We will review the request and provide an appropriate solution.

Contact Information

Dongguan Fanhuo Trading Co., Ltd.

Email:
support@solisjewel.com

Address:
Room 403, No. 51 Jinzhu Street, Qingxi Town, Dongguan City, Guangdong Province

Return Address

Eligible returns should be sent to the following address:

Linda Capone
830 Woodfern Glen Lane
Pearland, TX 77584
United States
Phone: +1 302-270-1338

Please contact us at support@solisjewel .com before sending any return. Please include your order number and the reason for the return when contacting us.

Returns sent without prior authorization may experience processing delays. Please do not send returns to any other address unless specifically instructed by our customer support team.

How to Start a Return

We offer a 30-day return period, which means you may request a return within 30 days after receiving your order.

To start a return, please contact us at support@solisjewel .com and provide your order number and the item(s) you wish to return.

Once your return request is approved, we will provide return instructions. Eligible returns should be sent to: